Your Account
Track Your Order
Common Questions and Answers
If you have Store Credit available, you can find it under Coupons on your account page's left-hand side menu.
If there is a mistake with your store credit or you need it adjusted, send an e-mail to support (contact your representative) or put in a request with the following the information:
- Your email-address
- Your Store Credit / Coupon code
- This is found under Coupons on this page.
Ordering TwinStar products are available to approved users only. When you register, we will review your account and membership first prior to allowing new users to order. You will receive a confirmation email once you are approved.
If you still do not see a confirmation email after being approved, check your email's Spam folder and other email tabs as sometimes email clients send new or unknown email sources there.
Our ordering system is automated and set to send out an email confirmation immediately after an order is successfully placed. Often times, email clients see new email sources or mistakenly see certain email addresses as spam and thus confirmation emails end up there. Please check your Spam folder and any other email tabs you may have to ensure that your confirmation did not end up there.
Select Orders in your My Account page. Your order history will be displayed including any information related to your order.
You can change your password by selecting Account Details and type in a new password. Your current password is required to make the switch. Alternatively, if you forgot your password, you can hover over My Account in the navigation and select Lost Password to initiate a password reset.
Password reset requests will go to the email address associated with your account.
View Customized Product is currently a nonworking feature. We hope to get it working properly in the future. We apologize for the inconvenience!
You can cancel your order by emailing [insert email here] or by calling The Creative Office. Please have your invoice number handy when canceling an order.